KFC's laudable act....

Hey buddiez.. jus dont get misguided by the title.. this post is not about KFC bringing down its menu price or giving more for less.. :)

Had been to the KFC @ Cinemax, Hyd sumtime bac... though i m a hard-core veggie... jus accompanied my pal over there.. [then i knew it was a mistake.. i was made to pay for him inspite of not gettin anything to eat for myself.. :( :)]

We were in the Q waiting for our turn to place the order.. and finally wen did get our turn.. i was totally astonished to find physically challenged people @ the order counters.. (they can neither hear nor speak... i don wanna use the traditional words in the english vocabulary.. tat wud be too heartless from my side.. )

one needs to look into the menu card and show the item he wants to order and he can either say the quantity by words to them (they do a little bit of lip reading as well) or use their hands to mention the quantity...

the process is smooth.. no confusion.. n i feel like KFC has benchmarked a new point in the world of customer relationship management.. tat its not all about talkin.. talkin..cajollin.. canvassin... words.. words... n more words.... they hv proved tat wit little or no words.. they are leading customer service flag-bearers.. stil maintaing ontime service on orders placed...

i m too very glad.. those people too get an opportunity for making their own stand in life... and u have to be there to see the surprise look on the customer's faces once they make their way to place orders... and one can easily make out the mark of respect tat blazes in their eyes... ( i was one among them)

Hats off to KFC! For not jus bringin in a spl + secret recipe for the Indian taste buds.. but also for such a commendable act and a positive approach towards the physically challenged of the Indian Society..

Hope things like this catch up like wild fire and be passed over to other outlets.. cities.. other organizations n corporates as well...

Two cheers to KFC! (I m gonna giv the 3rd one only when they are gonna bring more options in the menu for veggies like me... :D )